Terms and Conditions

ONLINE RETURN POLICY

We are glad to exchange any full price, unworn, unwashed merchandise in perfect ad saleable condition, within 14 days of receipt of your online order. All items that are returned for an exchange or refund must be unworn and have their original tags and packaging, and be accompanied by the original sales invoice. All sales are final on sale merchandise. 

The buyer is responsible for any return shipping costs. Modern Society is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. 

All sales are final after 14 days of purchase.

RETURNS/EXCHANGES

Sender is responsible for return/exchange shipping cost.

Please contact online@themodernsociety.com prior to sending a return or exchange. We are able to e-mail you a return/exchange shipping label.

Your return will be processed as soon as possible but allow up to 7 working days for your refund to be processed. 

We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Otherwise, returns should be addressed to:

Modern Society

Attn: Online Shop

33 Redchurch Street

E2 7DJ

London, UK

SHIPPING INFORMATION

Standard orders are processed the same day, Monday through Friday, excluding holidays. 

Orders placed after 3pm will be processed and mailed the next business day.

Orders received on weekends and holidays will be processed the next business day.

Orders are processed from London, UK. Express order are delivered the same working day if the order is placed before 6pm

 

Availability of products is not guaranteed. 

If you have ordered an item that is not available or that is delayed, 

we will notify you via email or telephone.

 

Buyer will receive a shipment confirmation email with the shipping tracking number. 

Signature is required unless you note otherwise. 

 

Expected arrival date for international orders is approximately 10-14 days from the order date (Except Russia and China due to strong control measures applied by Custom Authorities).

For international orders, a customs duty will be charged to you depending upon the country in which you reside. Modern Society is not responsible for payment of this duty. By law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws. 

If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.

 

All international orders are shipped via DHL.

SHIPPING RATES

All international orders are shipped via DHL.
UK Standard - free on all orders 
UK Express  - delivery of £10
Europe - flat rate of £10
Rest of the World (except Russia and China) - flat rate of £20